When life or property is in imminent danger. If you have vandalism, loud music complaint, keys locked in a vehicle without a child locked inside also, this is a non emergency and the 716-648-5111 number should be used. If a crime is in progress, such as a larceny, domestic incident, assault, this is considered an emergency and 911 should be used.
If a citizen needs assistance from a Town department other than Police, Fire or EMS, they should contact 649-6111 and follow the menu.
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If any of your utilities are out, please do not call 911, or the non-emergency number. Please call your responsible utility. We do not have the reason the utility is down or out and will not know when it will be restored. Below are the Emergency Contact numbers for the area utilities;
In the event of an Emergency, always use 911. For non emergencies, use 716-648-5111, ext. "0".
When you call the Town of Hamburg Public Safety Dispatch for assistance, a Dispatcher will be asking you pertinent questions regarding your problem. In an effort to dispatch the right type of assistance to you, please listen to the questions the Dispatcher is asking.
If you use your cellular phone to dial 911, you will be connected with Buffalo 911. You will be asked where the emergency is, you will then be transferred to the Hamburg Public Safety Dispatch Office. Please understand that due to call volume, you may be put on hold.